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text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][fancy_box box_style=”color_box_hover” icon_family=”iconsmind” image_url=”4913″ color=”accent-color” color_box_hover_overlay_opacity=”default” box_alignment=”left” border_radius=”default” image_loading=”default” min_height=”300″ icon_iconsmind=”iconsmind-Over-Time”]\n
Garant\u00eda<\/h5>\n

Soluciones de reparaci\u00f3n o cambio cuando sea necesario, de manera oportuna *.
\n* Los costos de mano de obra, flete y cambio de equipo depender\u00e1n de la modalidad de servicio elegida.<\/em>[\/fancy_box][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][fancy_box box_style=”color_box_hover” icon_family=”iconsmind” image_url=”3528″ color=”accent-color” color_box_hover_overlay_opacity=”default” box_alignment=”left” border_radius=”default” image_loading=”default” icon_iconsmind=”iconsmind-Support”]\n

Asistencia<\/h5>\n

Acceso a analistas e ingenieros de Convergint que tienen experiencia para ayudar a su empresa a obtener el m\u00e1ximo rendimiento de cada soluci\u00f3n.[\/fancy_box][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][fancy_box box_style=”color_box_hover” icon_family=”iconsmind” image_url=”4905″ color=”accent-color” color_box_hover_overlay_opacity=”default” box_alignment=”left” border_radius=”default” image_loading=”default” icon_iconsmind=”iconsmind-Arrow-Refresh”]\n

Actualizaciones<\/h5>\n

Actualizaciones de software sin costo adicional, con orientaci\u00f3n sobre mejoras y procedimientos para activarlas.[\/fancy_box][\/vc_column_inner][\/vc_row_inner][divider line_type=”No Line” custom_height=”60″][vc_row_inner disable_element=”yes” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” top_padding_phone=”10″ constrain_group_5=”yes” bottom_padding_phone=”10″ left_padding_phone=”10″ constrain_group_6=”yes” right_padding_phone=”10″ text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” class=”.mobile-hide{ display: none; }” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” el_class=”.mobile-hide{ display: none; }” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid” offset=”vc_hidden-xs”][divider line_type=”No Line” custom_height=”100″][vc_column_text]\n

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Entreg\u00e1veis<\/th>\nSilver
\n(horas \u00fateis)<\/small><\/th>\n		Gold
\n(horas \u00fateis)<\/small><\/th>\n		Platinum
\n(horas \u2013 24\u00d77)<\/small><\/th>\n		Sem contrato
\n(avulso)<\/small><\/th>\n<\/tr>\n<\/thead>\n
SLA Atendimento<\/td>\nSeveridade 1<\/td>\n2<\/td>\n2<\/td>\n1<\/td>\nMelhor esfor\u00e7o<\/td>\n<\/tr>\n
Severidade 2<\/td>\n4<\/td>\n2<\/td>\n2<\/td>\nMelhor esfor\u00e7o<\/td>\n<\/tr>\n
Severidade 3<\/td>\n8<\/td>\n4<\/td>\n2<\/td>\nMelhor esfor\u00e7o<\/td>\n<\/tr>\n<\/tbody>\n
SLA Resolu\u00e7\u00e3o Remota*
\n*desde que o equipamento permita interven\u00e7\u00e3o\/solu\u00e7\u00e3o remota<\/small><\/td>\n		Severidade 1<\/td>\n36<\/td>\n12<\/td>\n4<\/td>\nMelhor esfor\u00e7o<\/td>\n<\/tr>\n
Severidade 2<\/td>\n72<\/td>\n48<\/td>\n16<\/td>\nMelhor esfor\u00e7o<\/td>\n<\/tr>\n
Severidade 3<\/td>\n96<\/td>\n72<\/td>\n24<\/td>\nMelhor esfor\u00e7o<\/td>\n<\/tr>\n<\/tbody>\n
Cobertura Manuten\u00e7\u00e3o<\/td>\nPe\u00e7as<\/td>\nSim<\/td>\nSim<\/td>\nSim<\/td>\nN\u00e3o<\/td>\n<\/tr>\n
M\u00e3o de obra<\/td>\nSim<\/td>\nSim<\/td>\nSim<\/td>\nN\u00e3o<\/td>\n<\/tr>\n
Frete<\/td>\nSim<\/td>\nSim<\/td>\nSim<\/td>\nN\u00e3o<\/td>\n<\/tr>\n<\/tbody>\n
Manuten\u00e7\u00e3o on Site<\/td>\nN\u00e3o<\/td>\nSim<\/td>\nSim<\/td>\nN\u00e3o<\/td>\n<\/tr>\n<\/tbody>\n
SLA Manuten\u00e7\u00e3o<\/td>\nN\u00e3o<\/td>\nSim<\/td>\nSim<\/td>\nN\u00e3o<\/td>\n<\/tr>\n<\/tbody>\n
SLA Equipamento Reserva<\/td>\nEstados SP E RJ<\/td>\nN\u00e3o<\/td>\n48<\/td>\n16<\/td>\nN\u00e3o<\/td>\n<\/tr>\n
Regi\u00e3o Norte<\/td>\nN\u00e3o<\/td>\n96<\/td>\n96<\/td>\nN\u00e3o<\/td>\n<\/tr>\n
Demais Estados<\/td>\nN\u00e3o<\/td>\n72<\/td>\n36<\/td>\nN\u00e3o<\/td>\n<\/tr>\n<\/tbody>\n
Software<\/td>\nUpdates<\/td>\nSim<\/td>\nSim<\/td>\nSim<\/td>\nN\u00e3o<\/td>\n<\/tr>\n
Upgrades<\/td>\nN\u00e3o<\/td>\nN\u00e3o<\/td>\nSim<\/td>\nN\u00e3o<\/td>\n<\/tr>\n<\/tbody>\n
Relat\u00f3rio Atendimento<\/td>\nSim<\/td>\nSim<\/td>\nSim<\/td>\nN\u00e3o<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n
\n


\nSeveridade 1<\/strong>\u00a0\u2013 Urgente. Equipamento fora de opera\u00e7\u00e3o (impede o andamento das atividades)
\nSeveridade 2<\/strong>\u00a0\u2013 N\u00e3o impede o andamento das atividades.
\nSeveridade 3<\/strong>\u00a0\u2013 Testes funcionais e consultas em geral sobre o uso de equipamentos
\n*Disponibilidade depende da modalidade de servi\u00e7os contratados
\nPrazo: O servi\u00e7o pode ser adquirido para at\u00e9 3 anos.<\/p>\n<\/div>\n[\/vc_column_text][divider line_type=”No Line” custom_height=”100″][\/vc_column_inner][\/vc_row_inner][divider line_type=”No Line” custom_height=”40″][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][split_line_heading animation_type=”line-reveal-by-space” font_style=”h2″ text_color=”#054163″ line_reveal_by_space_text_effect=”default” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”Servicios Profesionales” font_size=”28″][\/split_line_heading][divider line_type=”Full Width Line” line_thickness=”1″ divider_color=”accent-color” animate=”yes” custom_height=”40″][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” text_align=”left” row_position=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” pointer_events=”all”][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/4″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][fancy_box box_style=”color_box_hover” icon_family=”iconsmind” image_url=”3767″ color=”accent-color” color_box_hover_overlay_opacity=”default” box_alignment=”left” border_radius=”default” image_loading=”default” icon_iconsmind=”iconsmind-Laptop-Secure”]\n

Instalaci\u00f3n Remota<\/h5>\n

Asistencia por tel\u00e9fono o correo electr\u00f3nico durante la instalaci\u00f3n y configuraci\u00f3n de productos, servicios y actualizaciones.[\/fancy_box][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/4″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][fancy_box box_style=”color_box_hover” icon_family=”iconsmind” image_url=”3522″ color=”accent-color” color_box_hover_overlay_opacity=”default” box_alignment=”left” border_radius=”default” image_loading=”default” icon_iconsmind=”iconsmind-Refresh-Window”]\n

Instalaci\u00f3n en Sitio<\/h5>\n

Monitoreo y ejecuci\u00f3n de instalaciones, configuraciones y actualizaciones de productos y servicios.[\/fancy_box][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/4″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][fancy_box box_style=”color_box_hover” icon_family=”iconsmind” image_url=”4548″ color=”accent-color” color_box_hover_overlay_opacity=”default” box_alignment=”left” border_radius=”default” image_loading=”default” icon_iconsmind=”iconsmind-Open-Book”]\n

Capacitaci\u00f3n<\/h5>\n

Orientaci\u00f3n sobre uso, caracter\u00edsticas y mejores pr\u00e1cticas. Dividido entre capacitaci\u00f3n de usuarios, administradores y soporte.[\/fancy_box][\/vc_column_inner][vc_column_inner column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” overflow=”visible” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/4″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][fancy_box box_style=”color_box_hover” icon_family=”iconsmind” image_url=”3084″ color=”accent-color” color_box_hover_overlay_opacity=”default” box_alignment=”left” border_radius=”default” image_loading=”default” icon_iconsmind=”iconsmind-Eye-Visible”]\n

Operaci\u00f3n Asistida<\/h5>\n

Monitoreo del uso de soluciones, orientaci\u00f3n a usuarios, diagn\u00f3sticos, dimensionamiento y sugerencias para futuras expansiones.[\/fancy_box][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” equal_height=”yes” content_placement=”middle” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#ededed” scene_position=”center” top_padding=”100″ bottom_padding=”100″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”2\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][split_line_heading animation_type=”line-reveal-by-space” font_style=”h2″ text_color=”#054163″ line_reveal_by_space_text_effect=”default” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”Quieres saber m\u00e1s sobre nuestras soluciones?” font_size=”28″][\/split_line_heading][split_line_heading animation_type=”line-reveal-by-space” font_style=”h6″ text_color=”#4f4f4f” line_reveal_by_space_text_effect=”default” content_alignment=”default” mobile_content_alignment=”inherit” link_target=”_self” text_content=”CONTACTE CON NUESTRO EQUIPO.” font_size=”16″][\/split_line_heading][\/vc_column][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” centered_text=”true” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/3″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][nectar_btn size=”large” button_style=”see-through-2″ color_override=”#4f4f4f” hover_text_color_override=”#ffffff” icon_family=”none” text=”HABLE CON ESPECIALISTAS” url=”#” css_animation=”fadeInUp”][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

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